FAQs

When is Splash Planet open?

Monday 14th November 2016 – Monday 6th February 2017
7 days a week (closed Christmas day only)
10:00 am – 5.30 pm
During the following period, we will open on Weekends only
Saturday 11th February 2017 – Sunday 26th March 2017

Do you do family passes?

No, we only offer individual passes for adults and children. If you live in Hawke’s Bay you are entitled to join our discounted family Club Card which offers a discounted entry into the Park.

Do you offer discounts?

Yes we do. If your group consists of 15 or more paying people we offer discounts. See our Group Bookings for more information.

If you live in Hawke’s Bay you are entitled to join our discounted family Club Card which offers a discounted entry into the Park.

Do you have any height restrictions?

Height restrictions are in place to ensure the safety of our customers. Height charts are situated at various rides.

110cm +
Driver of Bumper Boats

120cm +
Driver of Jungle Jeeps

130cm +
Formula Fun Karts

Children must be able to swim confidently to go on the outdoor slides and pools.

An Adult Super Pass holder can accompany a child on both the bumper boats and the jungle jeeps.

Can we bring a picnic into the park?

You are allowed to bring a picnic into Splash Planet, however no commercially prepared food such as KFC, McDonalds, pizza or fish & chips or alcohol can be brought into the park. Due to safety regulations, glassware of any kind is prohibited.

Are your pools heated?

Our indoor pools are heated to about 28 degrees.

Can I leave the park once I have entered?

Yes you can, on entry you are given a wristband which will allow you to exit and enter the park through the gift shop at your convenience.

Can I go down the slides with my children?

The Double Dipper is the only slide that allows two people to ride at once.

Can I wear a t-shirt in the pools and on the slides?

You can, however we do recommend the top to be of swimwear fabric i.e rash shirt. We do hire and sell rash shirts from our gift shop – otherwise you can get quite sun burnt. See Pricing

Do you have lockers?

Yes! The lockers are coin operated and require a $2 coin each time you lock them. For example if you open and lock three times the cost is $6.

Securing your valuables and personal property is your own responsibility and we strongly recommend you secure your belongings in the lockers provided.

Do you sell gift vouchers?

Yes we do! Our gift vouchers are valid for two Summer seasons from the date of purchase and are ONLY available at the general admission pricing (not Club Card prices). They are only available as an adult or child Super Pass. Purchase via our Shop. We will courier the vouchers to you – please allow up to five working days for delivery.

Can I bring in my own BBQ?

Nope. Due to safety regulations you can’t bring in your own cooking devices, however the park does have BBQ’s for hire. The cost is $25 for the day and you must provide your own utensils. We do allow bookings for these throughout the season.

Can I reserve an area or BBQ table?

We only offer reserved areas from 16 November – 24 December. During this time, reserved areas are subject to the size of your group and availability, and at the discretion of Splash Planet staff.

Areas will be allocated by our bookings administrator prior to your arrival at the Park.

BBQ tables cannot be reserved.

Do you provide shading?

We have several shaded areas with shade cloths and umbrellas. There are numerous trees dotted around the park too. During our peak season, shading cannot be guaranteed and you are more than welcome to bring in your own umbrellas.

Can I leave my children to visit Splash Planet on their own?

Your children must be a minimum of 10 years old to be left unsupervised at the park. Children eight years and under must be actively supervised around the pools and slides.

Are all the attractions included in the super pass price?

They sure are! This really means everything – all the pools, rides and slides and don’t forget our mini-golf. If you want the pools and slides only, then check out our swim pass option.

Can I just use the slides and pools?

Of course you can. All slides and pools are available when you purchase a swim pass. A swim pass also gives you unlimited rides on the Train and access to all of the play areas in the Park.

Do you hire swimwear?

We do! We have a large range of adults/children togs, rash shirts and even towels if you forget yours. You can also purchase from our full range of swimwear at our gift shop.

What if the weather is bad or raining?

Splash Planet remains open rain or shine. In fact, if the weather isn’t great, you won’t have any queues and let’s be honest, you’re going to get wet anyway!

Can I just come and play mini golf?

Yes! You can purchase a mini golf ticket at entry for $9 per person. This will give you one round of mini golf.

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