Back to top

Frequently Asked Questions

Showing search results for ""

Current filter:

Opening Times

The park closes at 5.30pm. Rides and slides close at 5pm. Queue management will be in place earlier to ensure those in the queue get to ride.

Restrictions

Height and weight restrictions are in place to ensure the safety of our customers. Height charts are situated at various rides.

Children must be able to swim confidently to go on the outdoor slides and pools.

All water slides have a minimum height of 120cm.

An Adult can accompany a child on dry rides.

View our Ride Restrictions page for more information.

You are allowed to bring a picnic into Splash Planet, however no commercially prepared food.  View further information on our Food & Drink page.

Due to safety regulations, glassware of any kind is prohibited.

Yes you can, on entry you are given a wristband which will allow you to exit and enter the park through the gift shop at your convenience.

The Double Dipper is the only slide that allows two people to ride at once. All riders must be 120cm+.

You can, however we do recommend the top to be of swimwear fabric i.e rash shirt. We sell rash shirts from our gift shop.

No. Due to safety regulations you can’t bring in your own cooking devices. We do not have BBQs available for hire.

Your children must be a minimum of 12 years old to be left unsupervised at the park.

Ratio's of adults to children at Splash Planet is as follows;
5 & Under - ONE adult to TWO 5 yr olds & under
8 & Under - ONE adult to FOUR 6-8 yr olds
Mix of ages - ONE adult to ONE 5 yr & under + THREE 6-8 yr olds

Children aged 4 to 13 can access the child price. Children aged 3 and under are free. When booking online you do not need a ticket for children aged 3 and under.

5 & Under - Caregiver aged 16+ must be in the pool within arms reach.
8 & Under - Caregiver aged 16 must actively supervise and be ready to assist.
Ages 9 to 11 - Must be accompanied by a caregiver aged 16+.

The park closes at 5.30pm. Rides and slides close at 5pm. Queue management will be in place earlier to ensure those in the queue get to ride.

Vouchers

Yes we do. If your group consists of 15 or more paying people we offer discounts. See our Group Bookings for more information.

If you live in Hawke’s Bay you are entitled to join our Hawke's Bay Residents Membership scheme which offers a discounted entry into the Park.

We don't sell gift vouchers at the moment.

They sure are! This really means everything – all the pools, rides and slides and don’t forget our mini-golf. If you don't want to swim or go on all dry rides you can purchase a spectator pass which includes access to Train, Toddler Pools and Merry Go-Round only.

Gift vouchers which have expired can be used this 2023/4 season only. We have extended the validity due to our early closure last season. Start planning you visit!

Swimwear

We don't have swimwear to hire. You can purchase from our full range of swimwear, goggles and other items you might need for your day at our gift shop.

Accessibility

We want to ensure your day is not only memorable, but is as safe and accessible as possible. Guests with pre-existing medical conditions, injuries or disabilities are recommended to speak to our friendly team on arrival prior to presenting to our slides and attractions. For more information please call 0508 SPLASH or +64 6 873 8033.

Pricing for individuals with disability is based on park usage i.e. spectator or full admission. An additional ticket at the same ticket type is free of charge for one carer. Tickets must be booked in person, either drop in ahead of your visit or purchase on the day. 

More FAQs

Our indoor pools are heated to about 29 degrees.

Yes! We have elockers available to hire. Digital wristbands are available at entry. $10 or a full day.

Securing your valuables and personal property is your own responsibility and we strongly recommend you secure your belongings in the lockers provided.

We only offer reserved areas for groups. During this time, reserved areas are subject to the size of your group and availability, and at the discretion of Splash Planet staff.

Areas are limited in the weekends and will be allocated by our bookings administrator prior to your arrival at the Park.

We have several shaded areas with shade cloths and umbrellas. There are numerous trees dotted around the park too. During our peak season, shading cannot be guaranteed and you are more than welcome to bring in your own umbrellas.

No. Admission includes full access to the park. The other option is a Spectator Pass which includes Train, Toddler Pools and Merry Go-Round only.

Splash Planet is open in rain showers. However, if the rain is very heavy or prolonged we may need to close due to health and safety issues. Please contact us to be sure or follow us on Facebook.

You can purchase a Spectator Pass which includes Train, Toddler Pools, Mini-Golf and Merry Go-Round only.

Where to find us

1001 Grove Rd, Parkvale Hastings, 4201 New Zealand

   View on Google Maps

+64 6 873 8033
+64 6 876 9029
info@splashplanet.co.nz

Buy Tickets

Disclaimers and Copyright
While every endeavour has been taken by the Splash Planet to ensure that the information on this website is accurate and up to date, Splash Planet shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Splash Planet cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

© Splash Planet - www.splashplanet.co.nz / +64 6 873 8033 / info@splashplanet.co.nz